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We continue to learn from partners about how they are taking advantage of Pinned Sites. Many are pushing the limits of these features and getting more impact from the website they already have in less than a day of development. Over 1,000 sites globally have done the same, reaching over one billion active users on the web.
Flixster recently built a trio of media entertainment experiences including Flixster, Rotten Tomatoes and Buddy TV that take advantage of Pinned Sites in IE9. Together they reach 20M unique visitors monthly. They also found that users that pinned the site read 34% more pages and stayed 57% longer than their average user. We caught-up with the team to learn how they developed it and what it means for their web business.
Meet and Steve Nguyen, Lead Developer and Andrea Sharfin, Product Manager at Flixster:
Microsoft: Thanks for meeting with us today! Tell me about the Flixster experience and why it’s so popular.
Andrea: Well, we want our sites to have everything you need to plan for the big movie weekend. Date nights, family time, teen-hang outs. We help consumers make the right choice.
Steve: It’s about the trailers and actor bios. Our users start by checking-out the latest movie but they get curious about the gossip. They share it with their friends socially on Facebook and Twitter and bring them in too.
Microsoft: So, what got you interested in Pinned Sites?
Steve: Well, frankly I was skeptical at first. Most of my development time is about new content and website standards. I was running IE8 at the time but we had one of the program managers talk about the creative potential. He liked the idea of putting Flixster on the taskbar right next to native apps like a media player.
Microsoft: So it wasn’t love at first site. What made you decide to develop?
Andrea: We wanted to see if they really made a difference. Our web business is about ads. Users get our content for free. We’re not selling movie tickets. So, when they view more pages and stay longer, they see more ads. That makes them more valuable to us.
Microsoft: What was your creative process? How did you decide what to do?
Andrea: We looked at our site analytics and picked what users want to see most often. Since new movies and the box office catch the most attention, we put them in the dynamic jump list for our Rotten Tomatoes site. They remain even when the user closes the browser.
Steve: I mentioned how important social interaction is in growing our user base. We put the “like” and “tweet” buttons on Rotten Tomatoes right in the thumbnail preview. We also focused on the basics: favicons that people want to put on their taskbar and a message that tells users how to pin it.
Microsoft: What was the development experience like? Anything we can improve upon?
Steve: That was the easy part. Once we had the idea, it took us about 3 to 4 hours including testing. The site metadata took a few minutes. I spent the most time working with the JavaScript and jQuery plug-in that told users how to pin. But you could make it even easier for developers with better detection code and automating the process into a library.
Microsoft: That’s a great idea. Overall, worth your development time?
Andrea: Yes, as Steve said, it was pretty minimal. Seeing users stay on-site 57% longer is a good sign that there’s something there. I’d like to see where this goes as more people adopt IE9.
Thanks again to Andrea and Steve for sharing their thoughts. We’ll continue to share how partners are taking advantage of Pinned Sites and getting measureable results. Find the how-to and code samples here.
Looking at the data, isn't it equally fair to draw the conclusion that people who were already reading more content and spend more time on the site are more likely to pin the site?
I don't pin sites that I rarely go to-- even if the option is there. I pin the sites that I go to often and spend more time viewing.
I agree with ericesque. You've established a correlative relationship, but necessarily a causative one, at least in the direction you think.
@ericesque and @amtiskaw, how about the part that they stay 57% longer? People always look for something to Bitch about.
@Sadatay, I was referring to the 57% longer part of the statistic in my first post when I said "and spend more time on the site". The actual statistic given is that pinned users read more pages and stay longer than the average user. Not that they read more pages or stay longer than they did before they pinned the site. There's a significant difference there. Perhaps they didn't share all their data, but based on what we're given in the article, there's no indication that pinning the site increased that user's interaction with the site.
@ericesque, @amtiskaw, @Sadatay
Thanks for your comments. We are actively working on being able to parse out the correlation vs.causation. This is somewhat more difficult as you need to track the same users engagement over time.
Our expectation from focus groups is that we will see some of both. The best and most loyal customers are most likely to pin a site. In addition, once you have pinned you have immediate access to your site (see the icon more frequently and are reminded to go there) and features like notification for Pinned Sites pull people back into the experience more frequently.
If you are instrumenting your sites and have data to share, please let me know. You can also reach me on Twitter @ziadseattle.
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