Comments

1. mada381

   
   Posted on: April 10, 2008 at 9:12AM  

   Hi.

   I am new here and not very good with computers.

   I need to ask a question if any one can help me .

   Ihave just bought a new tv 19 inch, HDMI DIGITAL.

   Although when i plug it into my computer to use as a screen it says it auto focus, it does not do it very good.

   All the writing is blurred and out of focus, i have tried to change the resalution but it makes no difference.

   Can any one help me?

   PRETTY PLEASE, WITH A CHERRIE ON TOP.
2. SteveBallmer

   
   Posted on: April 10, 2008 at 10:11AM  

   Just download and install it! Trust me!
3. Joe Hendrix

   
   Posted on: April 10, 2008 at 12:59PM  

   Compumind... thanks, but my point wasn't that SigmaTel is part of Intel.  My point is that Intel, being a "leader" in the industry, should have the latest and greatest on their website available for download.  Intel should have close relationships with SigmaTel, or IDT or whoever now owns the blasted devices, and be right on top of this.

   And...  since Audio drivers are such a basic function within the Windows environment, one would think that Microsoft would have taken great pains that the latest drivers were widely available via Windows update before the release of SP1.  

   No need to say that "MS doesn't have control over other companies drivers".  That just doesn't fly.  MS has great control over what is put out there.  In fact, they should've done due deligence to make sure that these basic of drivers were available to everyone who needed them before SP1 was available.

   Sorry for the rant, but I already did the web surfing to find the correct drivers, and made the stops at SigmaTel and IDT, who then passed the buck over to the "OEMs".  If no one is willing to take responsibilty for this, then I am assuming that I, and probably thousands (millions?) of others are left in a holding pattern for getting SP1.

   End of rant.
4. JDSX

   
   Posted on: April 10, 2008 at 5:30PM  

   It's just tragically comical now.  Not only can't I install SP1 but when I run the standalone installer for that "fixed" prerequisite patch KB937287 it tells me "The update does not apply to your system."

   I don't have any outstanding updates showing via Windows update either.
5. cjmiller

   
   Posted on: April 11, 2008 at 12:35AM  

   Windows Update pushed down the KB938371 update and Vista no longer recognizes my Dell USB mouse or my Logitech MX700 wireless mouse.  I get the dialog "Found New Hardware - Unknown Device)" with the following text:

   Windows encountered a problem installing the driver software for your device

   Windows found driver software for your device but encountered an error while attempting to install it.

       HID-compliant device

   An error occurred during the installation of the device

   The driver installation file for this device is missing a necessary entry.  This may because the INF was written for Windows 95 or later.  Contact your hardware vendor.

   ...

   This occurs with any USB port on my machine and with both mice.  I have a mouse with my Wacom tablet that still works.  It has it's own drivers and MS didn't touch them.  This is specific to 938371.

   If I do a System Restore, it all works.  As soon as I install 983731, I lose the mice.  At my office I've been the sole voice sticking up for Vista when people bash it.  This is really frustrating as 983731 is a prerequisite for SP1.
6. jeffward24

   
   Posted on: April 11, 2008 at 1:03AM  

   Hello everyone.

   I'm a Network Administrator who received a knock on the door this morning from a neighbor who had just experienced an Automatic Download of SP1, and upon reboot, it never made it to the desktop. His Dell 531S machine is 3 months old, 3 GB RAM, 3.07 GHZ Dual Core, well appointed little machine. No prior issues at all.

   I assisted by doing a Last Known Good, Safe Mode w/ Networking, w/Command Prompt, Normal, Disable Digital Signing, used the Dell DVD to try Repair which failed, and when I went into Restore from a previous date, it failed stating there were errors that needed to be fixed. Over 2 1/2 hours later, it was still doing nothing in Repair mode. From the DVD, I brought up the Command Prompt option, did a chkdsk /r, and it failed. I also did this earlier with Command Prompt from F8, and it too failed. I called Microsoft and the guy laughed in my ear after 3 hours of waiting and having him walk me through all of the things I performed before calling, telling me the Service Pack is not the issue, and blamed the hard drive, having performed no bench tests or diagnostics. He said to pay a local store to wipe the hard drive, and told me he would no longer discuss the issue, as it was not the fault of SP1, even though it has repeatedly caused this issue world wide. He told me that he had a friend by a new hard drive, installed Vista, and putting SP1 on, which caused the machine not to boot. He stated it was the hard drive. I stated it was apples and oranges comparison because the drive has no history of successful run time, and this machine was flawless for months until the update. He then proceeded to hang up on me.

   No wonder the slogan MicroSux is gaining strong favor and popularity.

   My neighbors are Polish couple in their 60's who simply want a machine for basic use, don't use any 3rd party software, have reliable Antivirus/spyware removal, and up until today, trusted the Microsoft would not release anything that would now cost them several hundreds of dollars (Without my help, and I'm still struggling - other than slaving the drive, backing up data, and re-installing Vista). Not even a Custom install would work - machine just hangs.

   He bought the Dell from Best Buy, but only has the "Basic" (And I mean Basic) 1 yr. warranty. Best Buy says to call Dell, as the Service Tag shows almost a year left on Dell to provide Phone Support, and Dell says it doesn't apply when you buy in a store, contradicting the Service Tag info on Dell's website. Between calling Microsoft, Best Buy, Best Buy Corporate, and Dell again, I was on the phone for over 10 hours, being transferred over and over, to no avail. When I called on his behalf today, being the first call to Dell, they registered the PC in my name (I informed them who owned the machine to get a case #), but he failed to pay attention, spelled my last name wrong, and had the wrong email, even after I asked him to confirm all details. When I called back later, they refused to speak to me, and I was passed to 9 departments before they realized, with much persuading that it was Their spelling error on my email, and last name...and it was Phonetically similar to my last name, but they refused to apply logic. He told me to log into Dell and do a Owner Transfer to fix it. I said "How genius...if you won't tell me how You misspelled my name...and I need that info for the Prior owners name, that would be an act in futility". After much discussion and frustration, he saw my point, and spelled my name right, but I still had to do a transfer, because only part of the name can be adjusted on their end. He also informed me that my neighbor Could buy an extended warranty from Dell...something they said was impossible do to a store purchase.

   Any help would be most appreciated, along with similar experiences.

   Thanks in advance.

   Jeff
7. Brandon LeBlanc

   

   
   Posted on: April 11, 2008 at 1:22AM  

   jeffward24, I'd like to try and help if I can.

   First off: SP1 is not being installed automatically on people's PCs currently. The automatic distribution functionality is not set up yet for SP1.

   Regardless, if its ok with you can you send me a Private Message with your email address? I'd like to pass this incident on to some folks at Microsoft and see about getting this issue taken care of and resolved for you and your neighbors. You can send me a PM here:

   http://windowsvistablog.com/forums/AddPost.aspx?ForumID=0&UserId=16682

   Thanks,

   Brandon
8. richingram

   
   Posted on: April 11, 2008 at 8:35AM  

   Just to add more comments.  I have had KB938371 installed on my machine by WU though I had it and the other SP1 pre req KB installed but still SP1 fails to install.  I am having assistance where MS are looking at the error logs and are trying to decipher them.  I think the total number of failed SP1 installation attempts is between 150 - 200 as i have given up counting!!

   Was wanting to say 'Houston we have a problem' but I best not.  Oops just did.

   Rich
9. Ramond10

   
   Posted on: April 11, 2008 at 11:42AM  

   To mirror the comments of Jeff Ward above, our main desktop computer automatically installed SP1 last night as well. I woke up to find the computer had rebooted during the night. The screen resolution was reset. I had to reinstall the printer driver as well as reinstall the video driver. I also noticed that the automatic updates had been switched back to on, so I went and absolutely nuked the AU services to prevent anythign like this in the future.

   I verified that my OS version now indeed says "Service Pack 1". The only other computer in our house is a laptop and is running Vista RTM. It did not receive any update.

   It does indeed appear that something was automatically downloaded and installed on our computer as well. Fortunately it only took me about an hour to fix the situation and didn't have to call support.

   Have a nice day everyone.
10. pedroL

    
    Posted on: April 11, 2008 at 11:42AM  

    "In addition to starting the automatic delivery of the first 5 languages, I wanted to take this opportunity to tell you that also we're on track for the initial release of SP1 in the remaining languages in mid-April."

    I'm waiting for the Portuguese (european) release of SP1.

    What does that "inicial release" statement means?

    Does it mean that I'll be able to update to SP1 on April 15 or so?

    Thanks for your help!