Update on Windows Vista SP1 Prerequisite KB937287

UPDATE 2/21: When calling 1-866-PC-Safety - be sure to let the support agent know you are calling in reference to a Windows Update issue. Also: Microsoft has released KB949358 containing information regarding the issues related to KB937287.

We've heard a few reports about problems customers may be experiencing as a result of KB937287, the servicing stack update I blogged about last week, and I wanted to provide a quick update for you. Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes.  

So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.

Customers who may be experiencing this issue can use system restore to correct it or contact 1-866-PC-Safety for help troubleshooting.  Additional guidance will be available via Microsoft's free Update Support Center soon.

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Comments

  1. ashman454
    Posted on: February 20, 2008 at 2:46PM  

    I've got a Sony tx series running Vista business and this update screwed me.  I get the configuring update 3 of 3 message then it shuts down and reboots.  I can't even begin to tell you how pissed I am.  Of course the Sony doesn't ship with a Vista CD/DVD just has a restore partition so I guess I'm screwed considering none of the safe mode boot up options override the stupid patch.  I love how there is a safe mode option to boot in safe mode with restarting the pc on fatal errors, but it's totally ignored by this patch.  Why put the option in there if it's not going to work?  I have a serious dislike for apple and linux but it's crap like this that pushes me towards the otherside.

    I will now fume in private as I contemplate sledge hammer, chain saw or 12 gauge.

  2. Lonnyinco
    Posted on: February 20, 2008 at 2:54PM  

    I have been having issues updating vista, so much so that after each update I get a blue screen saying "there is an software problem and Windows shut down to protect your computer" or something to that effect.  I believed I was trying to update to many things at once, so I rolled back the pc to the beginning of the month and then chose to update only one update at a time, only to have the same problem.  I finally had half of the updates loaded despite having to hard boot the computer several times.  After all the updates where done, the computer would stay alive for about 10 minutes and then shut off in order to "protect your computer from harm."  I tried to rollback agian but the system would simply reboot over and over.  I have finally given up trying to update Vista myself and taken it to a service tech for $80 and hour.  Once this pc is up and running I will revert back to Windows XP and make  this machine as a toy.

    I went out and bought a MAC desktop and plan to become a hard MAC fan and use Windows only for some web browsing and maybe play a game once and a while.  Good luck Windows.

  3. dovella
    Posted on: February 20, 2008 at 3:09PM  

    @Lonnyinco

    you can use a MAc for bidet

  4. Lonnyinco
    Posted on: February 20, 2008 at 3:21PM  

    he is saying that I can use my new mac as a toilet.  

  5. windows vista ultimate...
    Posted on: February 20, 2008 at 3:26PM  

    well i dont care mac do diserve for selling cheap stuff like windows vista

  6. Korn1699
    Posted on: February 20, 2008 at 3:34PM  

    Not sure how giving everyone SP1 would have been worse than releasing these updates...  If it had been on the downloads site, Microsoft may have realized before the average users had problems...maybe they should have listened to those of us here...

  7. tjmk
    Posted on: February 20, 2008 at 4:03PM  

    I have install vista sp1 from win opdate, smooth, and that work 1oo% ,thank MICROSOFT  am happy.

  8. Tim.B
    Posted on: February 20, 2008 at 4:11PM  

    Hi Nick,

    I'm also having the prerequisite patch issue with Vista Ultimate 32-bit. The tech support guy I'm emailing with just said I should do an 'in-place upgrade', but I see you recommend 'system restore'. Who to believe?

    Thanks,

    Tim  

  9. Viriatus
    Posted on: February 20, 2008 at 4:57PM  

    Hi. I have a Acer Aspire 1692WLMI with Vista Business English 32bit and that update installed correctly, no problem at all. I'm using a Vista version from the MSDNAA. I'm quite happy with Vista, the only annoyance is the OPENGL performace which is pretty bad.

  10. AlanSonnenberg
    Posted on: February 20, 2008 at 5:33PM  

    Who is "We" in the original posts statement "We've heard a few reports..."?

    Isn't this a Microsoft blog?  I think that's a HUGE understatement!  Thousands of people are having this problem. ("Stage 3 of 3" reboot loop)

    If you're "lucky" enough to have a system restore point, that'll fix it.  For us other half that don't have restore points enabled because of our mistrust of our government (or other reasons), we need a more complete solution.

    I'm hoping the latest solution noted by bmorris above (link included again below) will fix my laptop when I get home tonight.  But it's NO THANKS TO MICROSOFT -- and in fact the MS person monitoring that forum has suggested people hold off on trying that because it might require reinstalling the OS -- the only other solution to fix the problem now anyway!!!

    WOW! :(

    http://forums.microsoft.com/technet/showpost.aspx?postid=2873378&isthread=false&siteid=17&authhash=7f2056e7cf93af49d9d8704602bc97be8b4c437b&ticks=633390464558901682&sb=0&d=1&at=7&ft=11&tf=0&pageid=5

Trackbacks

  1. Posted by: Techy News Blog » Update on Windows Vista SP1 Prerequisite KB937287 on February 19, 2008 at 7:20PM
  2. Posted by: Teamzille.de on February 20, 2008 at 8:55AM

    Mit KB937287 macht eines der Windows Vista SP1 Prerequisites scheinbar auf einigen Systemen solche Probleme, dass Microsoft die automatische Auslieferung des Updates �ber Windows Update nun vorerst gestoppt hat. Die betroffenen Systeme h�ngen nach der

  3. Posted by: Robs Blog on February 21, 2008 at 1:55PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  4. Posted by: Donna's SecurityFlash on February 22, 2008 at 1:25PM

    Microsoft published the KB article " The update is not installed successfully, you receive a message

  5. Posted by: Bink.nu on February 22, 2008 at 4:37PM

    Microsoft on Thursday accidentally released the first service pack (SP1) for Windows Vista to a group

  6. Posted by: Scarab[L]occhi on February 27, 2008 at 8:17AM

    Questo articolo vi arriva grazie a Paolo Attivissimo Blog Da quasi un anno ho Uindousvista, e da tempo ormai mi sono pentita di averlo scelto come sistema operativo al posto di XP, che pur a cucci e spintoni, faceva il suo lavoro abbastanza egregiam

  7. Posted by: 腦功仔的BLOG on March 02, 2008 at 3:09AM

    放假 main. 下自己部機, 見有得update Vista到 sp1, 雖然我成日話危險, 最好等到sp2 先做, 但好奇心驅使又心郁郁想裝。裝之前 research 一下, 發現:Update on Windows Vista SP1 Prerequisite KB937287...we made the decision to temporarily suspend automatic distribution of the update to avoid further customer

  8. Posted by: Sorting it all Out on April 04, 2008 at 6:07AM

    Content of Michael Kaplan's personal blog not approved by Microsoft (see disclaimer )! Regular readers

  9. Posted by: Microsoft Update Product Team Blog on April 07, 2008 at 1:29PM

    Back in February, we posted about the release of a couple of prerequisites for Windows Vista Service

  10. Posted by: Bink.nu on April 08, 2008 at 4:05AM

    The Microsoft Update Blog contains some important information about updates to the SP1 prerequisite distribution

  11. Posted by: Microsoft Switzerland Security Blog on April 10, 2008 at 5:05AM

    Back in February, Microsoft posted about the release of prerequisites for Windows Vista Service Pack

  12. Posted by: Paul Mehner's Blog on April 29, 2008 at 1:37AM

    Vista SP1 for the 64-bit version of the OS has fallen on my computer, and it can’t get up! I’ve been

  13. Posted by: Rob Marshall @ MyItForum.com on May 08, 2008 at 5:09PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  14. Posted by: Prerequisites Before Formating Windows OS? - Operating Systems on November 12, 2008 at 5:07AM

    Pingback from  Prerequisites Before Formating Windows OS? - Operating Systems

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