Update on Windows Vista SP1 Prerequisite KB937287

UPDATE 2/21: When calling 1-866-PC-Safety - be sure to let the support agent know you are calling in reference to a Windows Update issue. Also: Microsoft has released KB949358 containing information regarding the issues related to KB937287.

We've heard a few reports about problems customers may be experiencing as a result of KB937287, the servicing stack update I blogged about last week, and I wanted to provide a quick update for you. Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes.  

So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.

Customers who may be experiencing this issue can use system restore to correct it or contact 1-866-PC-Safety for help troubleshooting.  Additional guidance will be available via Microsoft's free Update Support Center soon.

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Comments

  1. James68
    Posted on: February 19, 2008 at 10:11PM  

    Thanks MAZZTer...Will leave it alone, and thank you for providing info regarding restore with the Vista DVD. I never knew this. Thanks again...

  2. Brandon LeBlanc
    Microsoft
    Posted on: February 19, 2008 at 10:25PM  

    MAZZter is correct - if you haven't experienced any issues with installing the update you can leave it alone.

    Kittyburgers, that is really weird - I will forward it on to some folks here at Microsoft.

    James68, I'll do a post shortly on looking at doing a restore from the Windows Vista DVD. Look out for it.

    For my PCs - I usually utilize Windows Vista's system restore feature if something messes up my system. It works great. I haven't had to do a reformat in quite a long time.

    - Brandon

  3. Good_Bytes
    Posted on: February 19, 2008 at 10:32PM  

    Yea, what is up with this update... It keep re-appearing on my Windows Update after I installed it. I even rebooted my computer and did a full shut-down, and the update is still there. After each update, Window Update says it was successfully installed. After installing it 4 times, and decided to hide it, so that it stop updating uselessly.

    Hopefully the update was really installed properly and I can upgrade to Vista SP1.

    I don't have a fancy manchy computer... these are my specs:

    - Windows ultimate RETAIL 64-bit. Using Windows default settings (nothing has been changed, except the Temp directory location)

    - AMD AThlon X2 4400+ S939

    - Nforce 4 ASUS A8N32-SLI

    - 2GB of RAM at 400Mhz 3-3-3-8 2T

    - Geforce 6600 GT 128MB of RAM.

    - 250 GB HDD, Western DIgital, 16MB of Buffer SATA-II

    - All latest drivers installed

    - WIndows fully updated

    - All applications are 100% Vista compatible

    - 0 spyware/malware check with 3 programs including Windows Defender

    - 0 virus

    Any idea on this?

  4. James68
    Posted on: February 19, 2008 at 10:45PM  

    Brandon LeBlanc - Thank you and will be looking forward for your Restore post.

  5. Hannabull
    Posted on: February 19, 2008 at 11:42PM  

    It seemed to have installed fine on my 64 bit ultimate version, yet says "failed" on my 32 bit business version. Should I leave it be or should I be concerned? Just a tad bit confued here. :/

  6. Brandon LeBlanc
    Microsoft
    Posted on: February 19, 2008 at 11:48PM  

    Hannabull, is your 32-bit Business version experiencing any issues after the installation of the KB937287 update? If not you can leave it.

    - Brandon

  7. S. Marusic
    Posted on: February 20, 2008 at 12:15AM  

    New Dell Inspiron PC stuck on the update loop as well. Any ETA from Microsoft on when/how to fix it? My client has valuable data that I need to consider stripping off the HD unless a patch/fix comes out soon...HELP! SM

  8. mikee
    Posted on: February 20, 2008 at 12:21AM  

    Hi all

    Is this issue connected to a Big problem with Vista at the moment with auto updates. I am using XP at the moment because my Vista is stuck in an endless loop trying to update*3 of 3 Updates". Vista just loops all the time and restarting for ever! I have tried the disk to repair, does not repair. Tried to use Restore point, says I have no restore points. Safe mode does not work. What the H.. is going on. Others are reporting the same problem. What is the solution? Please.

  9. Brandon LeBlanc
    Microsoft
    Posted on: February 20, 2008 at 12:27AM  

    S. Marusic, try putting in your Windows Vista disc and booting off it and doing a system restore.

    - Brandon

  10. Brandon LeBlanc
    Microsoft
    Posted on: February 20, 2008 at 12:28AM  

    mikee, please call 1-866-PC-Safety for help troubleshooting.

    Thanks,

    Brandon

Trackbacks

  1. Posted by: Techy News Blog » Update on Windows Vista SP1 Prerequisite KB937287 on February 19, 2008 at 7:20PM
  2. Posted by: Teamzille.de on February 20, 2008 at 8:55AM

    Mit KB937287 macht eines der Windows Vista SP1 Prerequisites scheinbar auf einigen Systemen solche Probleme, dass Microsoft die automatische Auslieferung des Updates �ber Windows Update nun vorerst gestoppt hat. Die betroffenen Systeme h�ngen nach der

  3. Posted by: Robs Blog on February 21, 2008 at 1:55PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  4. Posted by: Donna's SecurityFlash on February 22, 2008 at 1:25PM

    Microsoft published the KB article " The update is not installed successfully, you receive a message

  5. Posted by: Bink.nu on February 22, 2008 at 4:37PM

    Microsoft on Thursday accidentally released the first service pack (SP1) for Windows Vista to a group

  6. Posted by: Scarab[L]occhi on February 27, 2008 at 8:17AM

    Questo articolo vi arriva grazie a Paolo Attivissimo Blog Da quasi un anno ho Uindousvista, e da tempo ormai mi sono pentita di averlo scelto come sistema operativo al posto di XP, che pur a cucci e spintoni, faceva il suo lavoro abbastanza egregiam

  7. Posted by: 腦功仔的BLOG on March 02, 2008 at 3:09AM

    放假 main. 下自己部機, 見有得update Vista到 sp1, 雖然我成日話危險, 最好等到sp2 先做, 但好奇心驅使又心郁郁想裝。裝之前 research 一下, 發現:Update on Windows Vista SP1 Prerequisite KB937287...we made the decision to temporarily suspend automatic distribution of the update to avoid further customer

  8. Posted by: Sorting it all Out on April 04, 2008 at 6:07AM

    Content of Michael Kaplan's personal blog not approved by Microsoft (see disclaimer )! Regular readers

  9. Posted by: Microsoft Update Product Team Blog on April 07, 2008 at 1:29PM

    Back in February, we posted about the release of a couple of prerequisites for Windows Vista Service

  10. Posted by: Bink.nu on April 08, 2008 at 4:05AM

    The Microsoft Update Blog contains some important information about updates to the SP1 prerequisite distribution

  11. Posted by: Microsoft Switzerland Security Blog on April 10, 2008 at 5:05AM

    Back in February, Microsoft posted about the release of prerequisites for Windows Vista Service Pack

  12. Posted by: Paul Mehner's Blog on April 29, 2008 at 1:37AM

    Vista SP1 for the 64-bit version of the OS has fallen on my computer, and it can’t get up! I’ve been

  13. Posted by: Rob Marshall @ MyItForum.com on May 08, 2008 at 5:09PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  14. Posted by: Prerequisites Before Formating Windows OS? - Operating Systems on November 12, 2008 at 5:07AM

    Pingback from  Prerequisites Before Formating Windows OS? - Operating Systems

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