Update on Windows Vista SP1 Prerequisite KB937287

UPDATE 2/21: When calling 1-866-PC-Safety - be sure to let the support agent know you are calling in reference to a Windows Update issue. Also: Microsoft has released KB949358 containing information regarding the issues related to KB937287.

We've heard a few reports about problems customers may be experiencing as a result of KB937287, the servicing stack update I blogged about last week, and I wanted to provide a quick update for you. Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes.  

So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.

Customers who may be experiencing this issue can use system restore to correct it or contact 1-866-PC-Safety for help troubleshooting.  Additional guidance will be available via Microsoft's free Update Support Center soon.


Comments

  1. Posted on: August 12, 2008 at 5:20AM  

    Some errors are coming.... need to work on it..

  2. zr1
    Posted on: August 12, 2008 at 1:33PM  

    I just got this issue two days ago.  SP1 showed up in Auto Updates, so I took the plunge.  That box is now thoroughly crippled with the reboots and thus far, recommendations from KB949358 and other places have been unsuccessful.  For example, booting from the install DVD, the Vista install doesn't show rendering the repair option unusable.  Navigating from the command prompt won't let me view the c: drive and says it's corrupted, though I can navigate the other drives.

    The box was on an auto-backup for data and I have other boxes from which to work such as XP and Linux.  So at worst, it's just about a week of data plus the time to reinstall the OS and the myriad of apps.  I'm just looking for intermediate options before the reinstall.  I may even just reinstall the OS on a new drive and tinker with the current drive to try to save the data.

    The frustrating part is that it's expected that OS updates wouldn't extirpate a healthy system.  Vista is pretty and smooth in the UI.  I've been working with it since Beta 1 and watched as it became a workable tool around RC1 and 6.0/launch time. But this and other instances with it since launch call to mind a fragility I haven't seen in an OS since Sept. 14, 2000.  Though not quite to that scale yet.

  3. bond!
    Posted on: October 28, 2008 at 11:49AM  

    it is now october 2008, and i have just recently experienced this problem. i called toshiba and they had me restart in safe mode but of course it did not work..they told me my only other option was to restore my conputer to factory standards.

    now i am wating to make an appointment to get it checked out by my computer guy to prevent myself from losing files upon files. will this renaming thing effect my files?

  4. Ben
    Posted on: October 28, 2008 at 5:15PM  

    @Brandon LeBlanc

    Well, I was trying to install Windows Vista on my current PC. the installation went well after the windows finished gathering information and installing components. The problem comes after reboot ( from where after the installation is done it restarts automatically) when it reaches windows and enters the windows/desktop it reboots automatically (looping), I can't get it in using F8 menus like safe mode, dos mode, just keep on rebooting. I knew that the installer is not the reason for this coz I tried this on my other Pc unit and it works well, and also i tried windows XP it works well on my current PC. The only problems is the Windows Vista Home Premium!

    Does anyone experienced this kind of problem?

    Please if anyone had, share your experiences and the solutions thanks!

    and oh my specs:

    Core 2 duo 2.6ghz intel E4700

    250 gb seagate sata

    2 gb ddr2 800mhz samsung RAM

    9400gt Palit geforce

    asrock wolfdale 1333/intel chipset

  5. Kelvin
    Posted on: October 30, 2008 at 5:16AM  

    Hi, I am very frustrated right now. I have a new Dell 1721 Inspiron. After installing the recommended update, my pc never even completed the update. It is limbo, I cannot reboot, I have tried everything for the last 3 days now. System Repair and Windows Complete PC Restore do not work at all. System Restore just hangs, My DVD isnt working

    I use my computer for work, I can't afford  to loose my files and data by doing a reformat.  I really need a solution, Can someone pleae offer me some advise.    =(

  6. Posted on: November 02, 2008 at 2:12PM  

    This computer has been a nightmare from day one! It is crimminal for microsoft to not recall Each and EVERY computer they have sold with windows Vista!

    I hae wasted more time and aggravation,on this POS...

    It has never  from my email to other systems,I have had a frozen ,error,and shut downs refusal to open,no hibernate,so many issues I cant do this anymore

    and I shoudlnt have to be the one figureing out the reason,when they are the ones that sold it KNOWING dam well it is not working properly,I am told  even in the BETA programs...it was cra and people were saying it shouldnt go to  market! I will rally all to send me a email and we will band togather and I will get a lawyer and

    we will all demand a mac!

    Because NO ONE SHOULD PAY ALL THAT MONEY and have reasonable expectation that we were sold a working,system bundled with our devise and programs!  IT is the burden of them the creators that they knowingly sold us this horriable machine and  operating systems! Reguardless of anything else,My daughters MAC does not have any of the issues! Not to mention the crappy Gateway  keyboard that I also encountered on my Inspiron..ITS GARBAGE we have been sold and knowingly..

    please EVERYBODY DO SOMETHING!

    linda a

  7. Posted on: November 18, 2008 at 12:56AM  

    I have been sitting here reading about all the problems you have all been having. I just can't understand that so many people would be having this same problem, and nobody has found the REALLY solution to the problem.

    You can all sit here and complain about Microsoft, and how bad a job they did writing Vista. And most of you have been doing just that for months now.

    The blame cannot be pointed only at Microsoft, although I must agree Vista hasn't been the answer to all our prayers as they would have you believe. You are at fault. Each and every person who went out and bought a new computer with Windows. Who told you that you had to get Windows Vista? Who told you that you had to get Windows? Who told you that you had to use anything written by Microsoft?

    Each and every person here complaining is just a follower. You can do everything that the Microsoft promised you could on LINUX. You can even do things that you can't do on Windows. Linux is FREE, much more secure than Windows, faster than Windows, more reliable than Windows.

    There are programs for Linux that allow you to open/edit/save/create MS Office documents. There are mail clients that let you connect to MS Exchange servers. If you need to connect to a remote MS VPN or Terminal Server, you can do that in Linux too. And heck, if you Must run a program that will only run in Windows, you can even do that in Linux. You can even have Linux act as a Windows Domain Controller.

    If you want more information or you want to try this solution to you problems for yourself, then just go to Google and search for "Ubuntu" or "PC LinuxOS". These are two of the easiest versions that I have found for people to try out for the first time.

    You can either listen to my advise or continue to you Microsoft products. It doesn't really bother me that much, because I make money from fixing computers with Windows on them.

    Did I mention that Linux is FREE!!

    I hope this helps you all.

  8. Posted on: December 19, 2008 at 2:01PM  

    Once again Vista steals my time and money, thanks to KB937287 my PC crashed. I built 2 PC's last year, one for myself and one for a friend but he uses Linux and has had 0 issues. So what am I or can I believe from Microsoft??? I am now faced with loading XP Professional once again or loading Linux. I do have one other alternative, get a Mac! At the cost of issues from Vista I for one believe Microsoft should be paying me to use it. Vista ranks up there in corporate disasters such as when Coca Cola changed their recipe and lost millions only now it is the business and home users who are losing! If Microsoft was any other industry they would be bankrupt from class action lawsuits or simply shut down by the government. Solution??? Don't release something that's broken to start with!!!

  9. Posted on: February 25, 2009 at 8:32AM  

    I have a laptop HP AMD with vista home edition, the system did the update and it keeps restarting after step 3, looks like a loop on the process. Tried to restore the previously working configuration, but the system does not recognize the command, to be honest don’t have any clue how to solve this situation.

    Is there any body there that could help me to solve this problem?

    Thanks,

    Henry

Trackbacks

  1. Posted by: Teamzille.de on February 20, 2008 at 8:55AM

    Mit KB937287 macht eines der Windows Vista SP1 Prerequisites scheinbar auf einigen Systemen solche Probleme, dass Microsoft die automatische Auslieferung des Updates �ber Windows Update nun vorerst gestoppt hat. Die betroffenen Systeme h�ngen nach der

  2. Posted by: Robs Blog on February 21, 2008 at 1:55PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  3. Posted by: Donna's SecurityFlash on February 22, 2008 at 1:25PM

    Microsoft published the KB article " The update is not installed successfully, you receive a message

  4. Posted by: Bink.nu on February 22, 2008 at 4:37PM

    Microsoft on Thursday accidentally released the first service pack (SP1) for Windows Vista to a group

  5. Posted by: Scarab[L]occhi on February 27, 2008 at 8:17AM

    Questo articolo vi arriva grazie a Paolo Attivissimo Blog Da quasi un anno ho Uindousvista, e da tempo ormai mi sono pentita di averlo scelto come sistema operativo al posto di XP, che pur a cucci e spintoni, faceva il suo lavoro abbastanza egregiam

  6. Posted by: 腦功仔的BLOG on March 02, 2008 at 3:09AM

    放假 main. 下自己部機, 見有得update Vista到 sp1, 雖然我成日話危險, 最好等到sp2 先做, 但好奇心驅使又心郁郁想裝。裝之前 research 一下, 發現:Update on Windows Vista SP1 Prerequisite KB937287...we made the decision to temporarily suspend automatic distribution of the update to avoid further customer

  7. Posted by: Sorting it all Out on April 04, 2008 at 6:07AM

    Content of Michael Kaplan's personal blog not approved by Microsoft (see disclaimer )! Regular readers

  8. Posted by: Microsoft Update Product Team Blog on April 07, 2008 at 1:29PM

    Back in February, we posted about the release of a couple of prerequisites for Windows Vista Service

  9. Posted by: Bink.nu on April 08, 2008 at 4:05AM

    The Microsoft Update Blog contains some important information about updates to the SP1 prerequisite distribution

  10. Posted by: Microsoft Switzerland Security Blog on April 10, 2008 at 5:05AM

    Back in February, Microsoft posted about the release of prerequisites for Windows Vista Service Pack

  11. Posted by: Paul Mehner's Blog on April 29, 2008 at 1:37AM

    Vista SP1 for the 64-bit version of the OS has fallen on my computer, and it can’t get up! I’ve been

  12. Posted by: Rob Marshall @ MyItForum.com on May 08, 2008 at 5:09PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  13. Posted by: Prerequisites Before Formating Windows OS? - Operating Systems on November 12, 2008 at 5:07AM

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