Update on Windows Vista SP1 Prerequisite KB937287

UPDATE 2/21: When calling 1-866-PC-Safety - be sure to let the support agent know you are calling in reference to a Windows Update issue. Also: Microsoft has released KB949358 containing information regarding the issues related to KB937287.

We've heard a few reports about problems customers may be experiencing as a result of KB937287, the servicing stack update I blogged about last week, and I wanted to provide a quick update for you. Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes.  

So far, we've been able to determine that this problem only affects a small number of customers in unique circumstances. We are working to identify possible solutions and will make the update available again shortly after we address the issue.

Customers who may be experiencing this issue can use system restore to correct it or contact 1-866-PC-Safety for help troubleshooting.  Additional guidance will be available via Microsoft's free Update Support Center soon.

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Comments

  1. James68
    Posted on: February 19, 2008 at 7:47PM  

    Nick...This update (KB937287) did not give me any problem. Should I un-install or leave as is.

  2. windows vista ultimate...
    Posted on: February 19, 2008 at 7:53PM  

    thats it no fix no updates to fix this promblem i had to format my drive from this issue well i have one thing to say to ya WOW

  3. windows vista ultimate...
    Posted on: February 19, 2008 at 7:55PM  

    and by the way when you said  Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact you already released it to everyone

  4. windows vista ultimate...
    Posted on: February 19, 2008 at 7:57PM  

    and ps when are there going to be any windows vista ultimate extras we had enough from you lazy butts let ther be ultimate extras because i paid alot of money.WOW

  5. windows vista ultimate...
    Posted on: February 19, 2008 at 7:59PM  

    and whats up with that 1-866-PC-Safety im not going to spend 4 hours on that just give a solution NOW wow you guys are a laughing joke

  6. windows vista ultimate...
    Posted on: February 19, 2008 at 8:03PM  

    you guys made windows vista un usefull now your trying to break our pc from that issue wow ill be glad if windows 7 woulnt be windows vista because you product is cheap now im going to switch back to winxp

  7. windows vista ultimate...
    Posted on: February 19, 2008 at 8:04PM  

    and sorry you guys for being mean to ya but that update issue corrupted my pc its not your fault im just mad i had to format my drive and i lost all of my files and programs

  8. The MAZZTer
    Posted on: February 19, 2008 at 8:11PM  

    James: It seems to me you'd be unlikely to experience problems, if I were you I wouldn't worry about it, although without more specific details about the problem it's impossible to know for sure.

    user254: They made the update available, which doesn't mean they forced everyone to download it.  Obviously that is impossible even if they wanted to because there are still systems without internet access.  Even though the recommended Automatic Updates setting downloads and applies patches automatically you can change this setting at any time so you can better control the updates that are applied to your PC.

    Also formatting your computer is a bit of an extreme solution and makes me think you did not try some of the easier solutions.  I don't like Vista myself but I believe the Vista DVD can do a System Restore when you boot off the disc, which would have been the first thing I would have tried (assuming the system wasn't even bootable in safe mode; if it was it would have been even easier).  This problem is exactly the sort of thing System Restore is made to fix.

    If System Restore did not fix it, and the system is not bootable, it is easy enough to reinstall Vista (or XP) without having to format and wipe the drive.  I have done this with XP multiple times.  The only data lost are custom files dumped into C:\WINDOWS (custom cursors, sounds, themes...) which can be easily backed up to another directory with the command prompt on Vista's bootable DVD.  Of course if you reinstall Windows you lose your installed applications... however many well-coded apps will run regardless of whether their old registry data is present or not.  Those that do not require a simple reinstall to get working again.  (I'm not sure if Windows wipes Program Files when it installs, I don't install any programs there anyways.  I use a different drive.)

    Reinstalling Windows can be made much less painful by integrating service packs, hotfixes, and your favorite windows addons and other programs right into an installation DVD.  Google around, there are plenty of programs to automate this, and you end up with a nearly unattend-able installer which can seriously cut the time it takes to get your machine back up and running.

    I understand with .WIM images in Vista, you can set your system up just the way you like it, and then create a WIM image of the disk, and then that becomes an install DVD.  Very slick.

    Well I've been rambling but I'm sure something in there will be helpful to someone. :)

  9. windows vista ultimate...
    Posted on: February 19, 2008 at 8:18PM  

    #1 okay i understand

    2# i didnt have a windows vista DVD because i bought and downloaded from windows marketplace from anytime upgrad thing

    #3 if i downloaded a program from the internet that wrong too. what it contains something bad to corrupt my pc again

  10. Kittyburgers
    Posted on: February 19, 2008 at 9:22PM  

    This is a screenshot of Windows Update on my x64 machine.  You will notice that the KB937287 (third update from the top) doesn't have the x64 description on it.  This is the update that I downloaded in stalled manually, as the automatic update for this "failed".  You will also notice that there are a few other updates that are marked as "failed" as well.  Did anyone else experience this as well?

    Am I to believe that KB937287 is indeed installed on my machine?

    http://farm3.static.flickr.com/2255/2278756364_5bfa386b0b_o.jpg

Trackbacks

  1. Posted by: Techy News Blog » Update on Windows Vista SP1 Prerequisite KB937287 on February 19, 2008 at 7:20PM
  2. Posted by: Teamzille.de on February 20, 2008 at 8:55AM

    Mit KB937287 macht eines der Windows Vista SP1 Prerequisites scheinbar auf einigen Systemen solche Probleme, dass Microsoft die automatische Auslieferung des Updates �ber Windows Update nun vorerst gestoppt hat. Die betroffenen Systeme h�ngen nach der

  3. Posted by: Robs Blog on February 21, 2008 at 1:55PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

  4. Posted by: Donna's SecurityFlash on February 22, 2008 at 1:25PM

    Microsoft published the KB article " The update is not installed successfully, you receive a message

  5. Posted by: Bink.nu on February 22, 2008 at 4:37PM

    Microsoft on Thursday accidentally released the first service pack (SP1) for Windows Vista to a group

  6. Posted by: Scarab[L]occhi on February 27, 2008 at 8:17AM

    Questo articolo vi arriva grazie a Paolo Attivissimo Blog Da quasi un anno ho Uindousvista, e da tempo ormai mi sono pentita di averlo scelto come sistema operativo al posto di XP, che pur a cucci e spintoni, faceva il suo lavoro abbastanza egregiam

  7. Posted by: 腦功仔的BLOG on March 02, 2008 at 3:09AM

    放假 main. 下自己部機, 見有得update Vista到 sp1, 雖然我成日話危險, 最好等到sp2 先做, 但好奇心驅使又心郁郁想裝。裝之前 research 一下, 發現:Update on Windows Vista SP1 Prerequisite KB937287...we made the decision to temporarily suspend automatic distribution of the update to avoid further customer

  8. Posted by: Sorting it all Out on April 04, 2008 at 6:07AM

    Content of Michael Kaplan's personal blog not approved by Microsoft (see disclaimer )! Regular readers

  9. Posted by: Microsoft Update Product Team Blog on April 07, 2008 at 1:29PM

    Back in February, we posted about the release of a couple of prerequisites for Windows Vista Service

  10. Posted by: Bink.nu on April 08, 2008 at 4:05AM

    The Microsoft Update Blog contains some important information about updates to the SP1 prerequisite distribution

  11. Posted by: Microsoft Switzerland Security Blog on April 10, 2008 at 5:05AM

    Back in February, Microsoft posted about the release of prerequisites for Windows Vista Service Pack

  12. Posted by: Paul Mehner's Blog on April 29, 2008 at 1:37AM

    Vista SP1 for the 64-bit version of the OS has fallen on my computer, and it can’t get up! I’ve been

  13. Posted by: Rob Marshall @ MyItForum.com on May 08, 2008 at 5:09PM

    Seems Vista SP1 is causing a few headaches , so Microsoft have suspended it's download until they

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