Comments

1. Nick White

   
   Posted on: January 10, 2008 at 8:33PM  

   Hey sararocs:  an update that fails to install could have many underlying causes, but in the end, such a problem may be an indicator of a more serious issue.  You should contact Customer Support at http://support.microsoft.com and use the 'chat' or 'email' links to try to resolve this issue.  Unfortunately, this blog is not equipped to provide technical support.  Good luck!
2. wdhall

   
   Posted on: January 10, 2008 at 8:54PM  

   I just (an hour or so ago) had update KB935509 installed per very insistent suggestion of my machine (running Vista Ultimate). After all, I thought I'd be a compliant MS customer and have automatic updates done: why not?

   My box is a brand-new (well, it's really ~6 months old) Fujitsu N6460 notebook with a 64 bit dual-core Intel processor and 4GB of ram. This would be an awfully expensive paperweight, so I have a real incentive to avoid further problems regarding these automatic updates.

   I'm not running anything fancier than Vista, Norton Internet Security, MS Office.

   Next thing I know, I can't start windows normally and I get to go through some process to roll things back. I'm actually relatively thankful that this was done without me having to know anything, because I sure don't. However, I'd really rather not have mandated updates make my machine unusable, either!

   According to my event viewer, the relevant

   error ID is 0x80242016. I'll note that about 15 updates have been done, since last October, all without incident.

   I don't want to be a pest, but WTF?

   Of course, my machine is now suggesting

   once again that this update be installed.

   ... do I feel lucky? Should I?
3. wdhall

   
   Posted on: January 10, 2008 at 8:57PM  

   Re: my just-finished rant.

   Oops, I just noticed your remark that this blog don't do tech support. My apologies for the error, I'll dash over there to get things done.
4. Jarskin

   
   Posted on: January 11, 2008 at 12:35AM  

   KB935509 failed to install several times.

   I have two harddisks. Disk A I have Vista, Suse 6.3 Linux and Grub-bootloader. This is my normal boot-disk and startup configuration. I have drive B where is XP and Vista own bootloader for XP-Vista (Vista is still on disk A) selection. Today I boot from drive B and KB935509 installed without problems.

   I select drive A again to my boot-disk and Vista started well. Good, but I wonder what happens to SP1-installation when available. Maybe KB935509 makes something to bootloader and that modification is now on wrong disk.
5. Nick White

   
   Posted on: January 11, 2008 at 12:53AM  

   Hey wdhall:  sorry to hear that your installation didn't go well.  While I cannot help toubleshoot, I have relayed your situation to our Windows Update team for investigation -- thanks for taking the time to share the circumstances.
6. nicho

   
   Posted on: January 12, 2008 at 12:16AM  

   Hi: none of the 5 updates released on Jan 8th are installing. My thinkpad T61p on Vista32 business reboots constantly, tries to update then shuts down, then restarts and shows failed updates. Every day it tries again and this is driving me nuts. All updates have installed without any problem to date, so I think this block of updates have a bug in the install process. Am I the only one impacted by the problem?

   Thanks

   Nick
7. Nick White

   
   Posted on: January 12, 2008 at 1:33AM  

   Hey nicho: we're unable to provide tech support via this blog, but I've relayed your situation to the Windows Update team.  I'd suggest visiting one of our public newsgroups for assistance.
8. Maestro

   
   Posted on: January 14, 2008 at 4:30AM  

   Thanks Nick.  Appreciate the link. Will Post comments there.
9. Dinesh123

   
   Posted on: January 14, 2008 at 2:05PM  

   Sorry if this is not the place but I am so frustrated with this OS that I got to a point that I have to complain with someone that actually worked on it. Nothing works. And when it does it is very slow.

   But the funny thing is that you write: "we’re first and foremost focused on delivering a high-quality release, so we'll determine the exact release date of SP1 after we have reached that quality bar.". Nick, let me tell you a secret. ANYTHING you release at this point will be better than what you have.

   I wonder how billg is handling that? I would be cutting heads like crazy.

   My next computer will be a Mac... There is no way I will upgrade from XP to Vista. By the way, love XP with SP2 and Office 2007. Maybe you should put the people from Office to work fixing Vista.

   Take care.
10. ulric

    
    Posted on: January 14, 2008 at 4:29PM  

    Hey, is there an official place to report Vista bugs?

    Vista's Explorer doesn't .cur files correctly in its thumbnail display, even the ones shipped with Vista.  For example, in C:\Windows\Cursors look at "cross_r.cur" or "arrow_i.cur", it's rendering a random stock Vista cursor image instead.   Property page preview is also wrong, although the mask loads fine. Load them in Visual Studio to see what the image is suposed to be.  

    It's very bizzare.. something a developer only would notice.  It's killing me since I work in UI and the display is wrong for all of our cursor.

    Anyways, I've love to log the bug through "Connect" but Vista is not there.