Addressing a Windows Update failure after repairing from XP CD

Microsoft/Windows Update Program Manager Nate Clinton has just posted on an issue we've learned of that affects some users of Windows Update repairing their systems using a Windows XP CD.  The symptom is that some Windows XP customers are unable to install updates via the latest version of Windows Update after using a Windows XP CD to perform the "Repair from CD" function. 

The issue does not look to be widespread and occurs in rather exceptional only under specific circumstances; it occurs because the Windows XP Repair CD replaces all system files, including Windows Update, with older versions of those files.  Meanwhile, the most current version of Windows Update (which is already present on the system) includes a file that is not present in the Windows Update image on the Repair CD.  After performing the repair, the new file remains on the system and creates a registry mismatch, causing subsequent installation of some updates to fail.

Luckily, there is a remedy:  customers experiencing this issue can 1) refer to KB article 943144; 2) check Nate's post for work-around steps now; or, 3) contact Support using the telephone number(s) found at support.microsoft.com/security (usually found in the right-hand nav).


Comments

  1. Posted on: September 28, 2007 at 12:04AM  

    Hopefully we can slipstream some files into an XP CD or something to fix this issue?

  2. Posted on: September 28, 2007 at 12:06AM  

    Hey newscientist2000:  we're looking at various ways to address the issue; the MU blog is the best place to keep pace with our thinking on how we'll address it ultimately.

  3. Posted on: September 28, 2007 at 12:32PM  

    There is a MUCH easier way to fix this!!

    DL the following Windows Update Agent 3.0 package depending on architecture:

    x86: http://go.microsoft.com/fwlink/?LinkID=91237

    x64: http://go.microsoft.com/fwlink/?LinkID=91238

    Itanium x64: http://go.microsoft.com/fwlink/?LinkID=91239

    Now run the executable as such: "WindowsUpdateAgent-x86 /wuforce"

    Done! That's all there is to it. This works with any MS OS, not just XP.

    -S

  4. Posted on: September 28, 2007 at 7:53PM  

    There is more than update broken after a repair from the xp CD, all your file permissions, are messed up, and programs don't work, its format and install from scratch or nothing.

  5. Posted on: September 28, 2007 at 11:00PM  

    Thanks for the reply Nick

  6. Posted on: September 29, 2007 at 12:33PM  

    Thanks for the information.

  7. Posted on: October 01, 2007 at 1:38PM  

    Hey Project Mayu:  this is what occurs when you restore the system from the CD; because you lose your data, it is only to be done in the most severe of recovery situations.

  8. Posted on: October 02, 2007 at 11:52AM  

    i really need help about installation windows vista

    i got a problem after fist step to install my  computer didnt read cd after finished first step. Always start over on and on again never end.

    What is the solution??

    I really need a help

    hellokitty_ying@hotmail.com

    hope you can help me so much

  9. Posted on: October 02, 2007 at 11:53AM  

    i really need help about installation windows vista

    i got a problem after fist step to install my  computer didnt read cd after finished first step. Always start over on and on again never end.

    What is the solution??

    I really need a help

    hellokitty_ying@hotmail.com

    hope you can help me so much

  10. Posted on: October 02, 2007 at 8:16PM  

    Hey hellokittyying:  we're not the best place for you to seek technical support -- I'd suggest directing your inquiry to one of our public newsgroups, which you can search here:  http://msdn.microsoft.com/newsgroups/.

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Trackbacks

  1. Posted by: Harry Waldron - My IT Forums Blog on September 28, 2007 at 10:44AM

    As noted in this earlier entry , the Windows Update process may stop working after performing an XP repair

  2. Posted by: Harry Waldron - Microsoft MVP Blog on September 28, 2007 at 10:45AM

    As noted in this earlier entry , the Windows Update process may stop working after performing an XP repair

  3. Posted by: Windows Vista News on October 28, 2007 at 1:00AM

    Did you see the post at windowsvistablog.com